Media & Updates

3rd October 2017

MONARCH TRAVEL GROUP – IMPORTANT INFORMATION

Monarch has confirmed that the following companies have ceased trading and now entered administration:

  • Monarch Airlines Ltd
  • Monarch Holidays Ltd (ATOL Number 2275)
  • First Aviation Ltd (ATOL Number 4888) previously trading as Monarch Airlines
  • Avro Ltd (ATOL Number 1939)
  • Somewhere2stay Ltd

As a result, we are sorry to inform you that, as of 2 October 2017, all future holidays and flights provided by these companies have been cancelled and are no longer operating.

Advice to General Public

If you have booked with one of the above companies please follow the advice:

  • The Civil Aviation Authority (CAA) – check https://monarch.caa.co.uk
  • The CAA 24-hour helpline: 0300 303 2800 from the UK and Ireland and +44 1753 330330 from overseas
  • In addition, ABTA have given information for customers affected on https://abta.com/news-and-views/news/monarch-travel-group
  • If you have paid by either a credit card or Visa Debit card please contact your bank or credit card provider to request a chargeback.

More information on your consumer rights can be found in the following article by Which? – Which? Consumer rights – Monarch in administration

Should after following the CAA advice and the credit card claim you require to submit a claim please download the claims form and completed in full:

Download Monarch Group claims form

Travel Companies holding a commercial Supplier Failure policy

If you have booked any customers on the above companies please follow the advice:

You must act as if you were uninsured and mitigate your claim before submitting.

Please download the claims procedure and forms:

Download Commercial Claims Procedure

Download Claims Data Sheet

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