Media & Updates

25th September 2019

Thomas Cook – Important Notice

As at 2am Monday 23rd September 2019 the CAA (Civil Aviation Authority) confirmed that the Thomas Cook Group including Thomas Cooks Airlines ceased trading with immediate effect as last ditch rescue plans collapsed.

In the first instance the duty of each policyholder is to their customers affected by the collapse of the Group and to follow the advice from CAA/ABTA:

https://thomascook.caa.co.uk/

https://thomascook.caa.co.uk/customers/if-you-have-a-future-booking-and-have-not-traveled-yet/

https://www.abta.com/news/thomas-cook-group-plc-abta-media-statement

https://www.abta.com/news/thomas-cook-group

The insurers are currently assessing the situation and will issue a full set of procedures for all policyholders to follow.

Insurers have requested all policyholders consult the policy wording and as per the wording:
You must notify Us within fourteen working days of an incident of Your intention to make a claim.

If you have indication of the number of bookings and passengers with exposure, please add to the letter.

Please note the Supplier chain insolvency scheme is to indemnify loss and proof of loss of any claims submitted for consideration will be required to valid the claim.

Further communication and updates will be sent through the course of today.

MEDIA & UPDATES

MONARCH TRAVEL GROUP – IMPORTANT INFORMATION

3rd October 2017

Information on Monarch Travel Group and claims with Affirma. Our advice to the general public and to travel companies holding commercial supplier policies.

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